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Albrecht Seebestattungen

Custom Order Management for Service Providers.

For Albrecht Seebestattungen, Convario developed a bespoke, web-based order management software for the complete digitalisation of the operational workflow. The solution was designed specifically for a service company with coordination-intensive processes and replaces manual coordination and distributed data storage with a central, transparent business application.
Albrecht Seebestattungen - Order Management

Initial Situation

The organisation of sea burials is a coordination-intensive service process with numerous individual steps, participating parties and documentation requirements.

Information was managed across e-mails, spreadsheets and individual documents. The processing status of an order was not always transparent, and coordination happened manually. As order volume grew, coordination overhead, error rates and internal communication needs increased. A scalable, central solution for the structured mapping of all processes was required.

Order management architecture

Objective

The goal was to develop a custom workflow software that:
  • digitally maps all process steps
  • defines clear status logic and responsibilities
  • integrates a central document management system
  • considers role and permission concepts
  • is scalable and extensible in the long term The focus was not merely on digitalisation, but on sustainable process automation.
Process flow

Implementation

Convario designed and realised a web-based business application with a custom data model, role-based access system and clearly defined workflow logic.

The software enables:

  • structured order capture
  • status control across defined process phases
  • central, order-related document storage
  • transparent traceability of all changes
  • extensibility for additional modules and evaluations Development proceeded iteratively in close coordination with the specialist department to accurately map real working processes digitally.
Create order view

Result and Strategic Classification

With the introduction of the custom, web-based order management software, Albrecht Seebestattungen now has a central platform for the structured processing of all cases.

Every order is mapped in a clearly defined workflow – from the initial enquiry through appointment and document coordination to billing. The current processing status is traceable at any time, responsibilities are unambiguously assigned and all relevant documents are digitally available per order.

Through the digital mapping of the entire service process, manual coordination was reduced, duplicate data entry was avoided and internal procedures were standardised. At the same time, the solution remains flexibly extensible and forms a scalable foundation for further business growth and additional functional modules and evaluations.

This project exemplifies how custom software development can efficiently digitalise complex business processes when standard solutions do not adequately map a company's specific requirements.

Convario develops custom business software for companies whose processes cannot sensibly be forced into standard ERP or CRM systems. The focus lies on:

  • digital process automation
  • development of custom web applications
  • mapping of complex workflows
  • integration of existing system landscapes
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Are you planning bespoke workflow software or looking to digitalise existing processes? Talk to us about your requirements.
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